Return Policy

Dear Reader, a note about returns:

Full-price cases can be returned for store credit within 30 days of purchase, as long as they're unused and in their original packaging, looking pretty as ever. Because our cases are made specifically for different devices, we can't process refunds back to your original payment method — so please double-check your e-reader model before ordering! You'll find yours under Settings > Device Options > Device Info.

Archive Sale and discounted items are final sale. These are last-run pieces offered at a reduced price, so they can't be returned or exchanged. 

Damaged, defective, or wrong item? That's always on us. If something shows up broken, flawed, or isn't what you ordered, email us within 14 days of delivery with a photo and we'll replace it or refund you in full — Archive Sale items included.

Need to start a return? Please use our return portal here
https://dearreader.co/apps/redo/returns-portal/login

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://dearreaderco.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.